FAQ's

1  What are the various payment options?


A.  1. Credit Cards (Visa / Master /  American Express)



      2. Debit Cards.



      3. netBanking. (Only for Indian banks)



      4. Paytm Wallet 

B. Cash on Delivery (COD)

We accept International Credit cards also 

2. What if I do not receive an order confirmation Via Email?

  
You Will receive an confirmation email and sms(only for indian mobile numbers) shortly after we receive your order. If you do not receive this email within few hours, Please feel free to contact us @ 91-8086000081/91-8086000083

or write to us at info@cakehut.in.

3. Can I change the delivery address or Delivery date of Order?

We canchange the delivery address as long as your order has not been delivered, or is not on its way to being delivered.

To request a change to delivery address or date, Please e-mail us at info@cakehut.in. 

4. Can I mention Specific Delivery time?

While Placing order you can specify the delivery time slot

5. What if there is problem in Product or Product not delivered?

  
If there is any problem in product or quality or non delivery of the products you should contact us and we will resolve the issue at its earliest.

6. Will my Order Deliver on same day ?

Yes you can place Order before 3:00 PM IST for Same Day Delivery . After 3 PM please contact our customer care for same delivery before ordering.
Deliveries to be done in morning [10 AM- 1 PM slot]  should be placed on or before 6 Pm previous day.

7. Do you Deliver Midnight Order?

For Midnight Delivery Prior initimation is required and is based on the availablity of our staff. Please contact our customer care for midnight deliveries.(Midnight delivery will be chargable)

8. What if Receipient is Not There at the Given Address?

If Receipient is not there at his/her delivery address then the order will be considered as delivered. Cakes  are perishable items, Hence delivery will be made only once.

9. How do i come to know my order is Delivered Fine?

We will send an email and sms(only indian mobile numbers) to you confirming the delivery . Also if by any reason the order can not be filled, you will be contacted by our customer service as soon as we found problem. If you know that the order did not reach at its delivery destination you may contact us at info@cakecut.in to claim a non delivery with reference to your Order Number

10. Which all Places are coverd for delivery

 (10-12 Km radius from kaloor)

Muttom,Gandhi Nagar,Kadavanthara,Panampilly Nagar,Girinagar,Eloor,Chambakkara,ponnurunni, Cochin,Chakkaraparambu,Thammanam,Vennala,Padivattom,Palarivattom,Kaloor,Elamakkara,Edapally,Cheraneloor, Kalamassery,Thrippunithura,Thrikkakara,Muppathadam,Kakkanad,Vazhakkala,Kathrikadavu,Ernakulam,Ravipuram, Thevara,Vaduthala,Kochi,
Info Park,Vazhakkala,Muttam,Ponnekara,Irumpanam,Chitoor,Fort Kochi,Thopumpady,palluruthy,mattanchery,North paravur,Palluruthy,Varappuzha ,Koonammavu,Udayamperoor,Puthiyakavu,Thiruvankulam,Edakochi,Chullickal,Vallarpadam,Bolgatty,Kumbalangi

Any area beyond above places please confirm with our shop before placing order.(if possible we will do delivery after taking delivery charges)

11. Do you serve fresh products everyday?


Yes, every order at cakehut is made fresh. Once you place the order the chef starts baking your cake. That is why no one comes close to beating our quality, freshness and taste.

12. What is the shelf life of Cakes and Pastries?


Fresh Cream Cakes and Pastries 2 days if refrigerated.

Butter Cream Cakes and Pastries 2 to 3 days.



 13. Can I have a Personalized Message on the Cake?


 Of course you can ! While filling the details in the product section, kindly specify your message while placing order. Cakehut will have the personalized message on the cake.

14. What is the Lead Time to execute cake deliveries?


  We require at least 3 hours to bake a fresh cake and deliver it to your loved ones with a personalized message. 



15. Is the Payment Gateway on the Website Secure?


A. The Payment Gateway for cakehut.in complies with the Standard Industry Level Security